Aftersales and Sales Management

Training by KBA

Rapidly declining profit margins in the automotive sales business, together with the continuous extension of product lifecycles are making the aftersales business increasingly important. Our mission is to maximise aftersales profitability with bespoke customer care and sales training programmes for all aftersales staff – workshop managers, receptionists, and parts employees. Our programmes can be completely tailored to your corporate identity and aftersales processes.

Our sales and aftersales solutions will enable your staff to provide excellent service and advice to increase customer loyalty and achieve your business objectives, with a clear focus on customer care, to maximise your aftersales profitability.
KBA training consultants are skilled professionals who know how modern dealerships operate and understand the challenges you face on a day-to-day basis. We help develop practical skills and increase customer care with fully scalable, blended training programmes that enable your aftersales staff to provide the excellent service and advice to increase customer loyalty and achieve your business objectives.